Voxpro, which provides multilingual customer and technical support to international clients, is to take its workforce to more than 1,400 with the massive expansion in Cork. Established by Dan and Linda Kiely 20 years ago, the company lists Google, Airbnb, Nest, Etsy, Stripe, Red Bubble and Weebly among its big global brands and its staff
MOREPrivate equity fund Carlyle Cardinal Ireland has made a significant an investment in Abtran, a provider of customer and business process management services. The terms of the deal were not disclosed. However, it is understood to be the biggest investment by the fund in an Irish company to date. Abtran’s existing management team, including chief executive
MOREEishtec, the Waterford based customer service solution provider, is continuing its growth with the creation of 200 jobs in its new custom built centre in Clonmel, County Tipperary. The jobs will be created over the next six months. Recruitment starts immediately. Eishtec has been supported by the Department of Jobs through Enterprise Ireland. Eishtec started trading in May
MOREMobile operator iD has signed up with Waterford based Eishtec to provide its customer service when IT launches in the coming weeks. The mobile firm, which is a mobile virtual network operator run by Dixons Carphone, is investing €30 million in its service and expects to create up to 50 jobs as it targets 6
MOREOne of the key disciplines that facilitates the working of a call centre and everything included in this, is, without any doubt, an understanding of human behaviour and motivations. In this line of business, more than just understanding what the prospect needs, a professional must be able, to a certain degree, predict the behaviour and understand the “mechanics”
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