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Latest News & Events

Crios Group member, Voxpro, to create 400 jobs in Cork, Ireland

Voxpro, which provides multilingual customer and technical support to international clients, is to take its workforce to more than 1,400 with the massive expansion in Cork.  Established by Dan and Linda Kiely 20 years ago, the company lists Google, Airbnb, Nest, Etsy, Stripe, Red Bubble and Weebly among its big global brands and its staff

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Criois group member Abtran agrees investment deal with Carlyle Cardinal

Private equity fund Carlyle Cardinal Ireland has made a significant an investment in Abtran, a provider of customer and business process management services.  The terms of the deal were not disclosed. However, it is understood to be the biggest investment by the fund in an Irish company to date.  Abtran’s existing management team, including chief executive

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Eishtec expansion brings 200 jobs to Clonmel

Eishtec, the Waterford based customer service solution provider, is continuing its growth with the creation of 200 jobs in its new custom built centre in Clonmel, County Tipperary. The jobs will be created over the next six months.  Recruitment starts immediately.  Eishtec has been supported by the Department of Jobs through Enterprise Ireland. Eishtec started trading in May

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Mobile network iD signs up Eishtec for customer care New MVNO is set to launch later this summer, with an eye on 6% of mobile market

Mobile operator iD has signed up with Waterford based Eishtec to provide its customer service when IT launches in the coming weeks. The mobile firm, which is a mobile virtual network operator run by Dixons Carphone, is investing €30 million in its service and expects to create up to 50 jobs as it targets 6

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Psychology in telemarketing telesales

One of the key disciplines that facilitates the working of a call centre and everything included in this, is, without any doubt, an understanding of human behaviour and motivations. In this line of business, more than just understanding what the prospect needs, a professional must be able, to a certain degree, predict the behaviour and understand the “mechanics”

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