In 2013 a group of long established and experienced BPO providers in Ireland met with one question in mind; ‘if we work together, can we achieve more?’
The vibrant Irish BPO industry sector is ever evolving and adapting to embrace new channels, new technologies and new ways of selling. The sector represents over 7,000 jobs in Ireland and growing.
Separately, we were marketing internationally a similar message to the same decision makers in large organisations with Business Process Management (PBM) and outsource requirements. Individually, we would present on why Ireland is such a great location and why the management and teams’ years of experience in CX delivery make us a great choice for complex and evolving outsourcing.
So, in 2014, the Crios Group was formed with 1 clear main mission:-
‘The Crios Group will actively promote and develop the BPO and CX* sector in Ireland’
When it comes to finding a BPO partner in Ireland, this cluster initiative was founded to develop a brand to facilitate the promotion of the indigenous Irish BPO/BEO industry internationally.
The Cluster are all Trusted Partners:
We are a group of high performance Business Process Outsourcing companies from Ireland that partner with international corporations to deliver unparalleled customer service experiences.
We provide business leaders and BPO selection executives with an immediate and single access point for a ready, flexible yet standardised and highly professional partnering solution for their customer contact needs services and experience in all major sectors including Finance, Pubic sector, Tech, Utility and Communication.
What’s so different?
This member led group will
The companies that make up this BPO / Contact Centre Cluster compete with each other very actively in the Irish market but have recognised the value in setting aside home-market competitive challenges /concerns to bring the collective strengths to bear on the development of international market opportunities and the reputation and perception of BPO brand Ireland.