Meet the members

of our group

Arema Connect is an Irish based contact centre specialising in 24/7 E-commerce Support for multinationals. Founded in 2001, the business is owned and managed by Pat Keogh. In turn, this allows our team to respond to changing customer requirements with high variety, high quality, in a cost effective way with a fast turnaround.

Our lean approach helps the transformation of customer support for our clients, through our people, processes and technology. This proven successful approach has aided our e-commerce clients to grow and expand into international markets while improving customer experience in a fast changing environment

Services

Areas of Expertise

Customer Experience Processes

Our team support the customer’s journey over an Omni-channel presence. Our workforce integrates with our clients’ in-house team and delivers positive customer engagement, administrative and retail network support. Our services include; Answering product related queries, product order lines, updating customer accounts, processing payments, logistical queries, refund processing/collection management, administrative support, project management and product recall.

International Markets Reach

We provide E-commerce Customer Support across national and international markets such as USA, Ireland, UK, Australia, New Zealand, Germany and France.

Lean Management Team

Arema Connect believe that our biggest asset is our employees. Our company includes a team of 60.Our team of blended and dedicated agents work within a harmonious atmosphere. Staff retention is a major focus for us and as a result our front line team stay with us for at least 3 years.

Accredited Information Technology

Arema Connect has first-hand experience with some of the most popular CRM software systems in the world such as Salesforce, Freshdesk, Zendesk and more. Our blended agents work with these ticketing systems to log customer queries, track and amend orders over the phone, email and live chat.

Quality Accreditation

ISO 9001:2015

PSYCHED Awards 2018 & 2019

Shortlisted for the CCMA Shared Services Centre of the year 2018

Sockie Social Media Award Winner 2017

Highly Commended Award for “Best small or growing contact or shared services centre” (2014) from the Contact Centre Management Association (CCMA) Industry Awards