At Arema Connect we specialise in customer conversations via voice, email and digital channels.
We deliver best-in-class 24x7x365 Customer Service and Market Research services. That’s why some of the world’s leading companies depend on Arema Connect to be the voice of their brand.
We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.
We are fully committed to achieving excellence through a high-quality personalised service. Arema Connect is ISO 27001:2013 and ISO 9001:2015 certified.
Customer Experience Processes
Arema Connect adopts a people orientated culture, putting our clients’ and their customers at the heart of everything we do. Our aim is to continuously enhance the buyer experience at every touchpoint and during each interaction. We act as a focal point to identify and resolve queries pre, during & post sale.
We have experience in managing & handling the following:
Product Information & Order Lines
Payment/ Refund processing
After sales support & troubleshooting
Customer satisfaction surveys
Our people are passionate about delivering customer excellence and building true partnerships with our clients.
Our flexible and scalable approach enables us to manage seasonal fluctuations and unforeseen spikes in demand, in order to ensure our clients expectations are met.
International Markets Reach
We provide multilingual Customer Support across national and international markets. We support our clients on a 24x7x365 basis enabling us to serve a wide range of markets and industries.
Lean Management Team
Arema Connect continuously seeks new solutions to improve our service offering by upskilling our people and streamlining our processes through Lean initiatives, wellness courses and customer support handling programs.
Accredited Information Technology
Arema Connect has first-hand experience with Salesforce, Zendesk, Freshdesk, Microsoft Dynamics and many more. In addition, we have our own in-house CRM system which enables us to provide our clients with tailor-made solutions.
ISO 27001:2013 (Information and Security Management System)
IS0 9001:2015 (Quality Management System)
Shortlisted in the Green Awards 2020 (Medium Sized Category)
PSYCHED Awards 2018 & 2019- a government led initiative supporting mental health and well-being in the workplace.
Shortlisted for the Contact Centre Management Association (CCMA) Outsource Partnership of the Year 2019.
Our Client Development Manager was highly commended in Industry Professional of the year- team leader category at the CCMA Awards.
Shortlisted for the CCMA Shared Services Centre of the year 2018 &2019
Sockie Social Media Award Winner 2017