Meet the members

of our group

Arema Connect are a 24 by 7 Call Center specializing in the Customer Relationship Management Sector. Arema Connect was founded by our Managing Director in 2001 and our core mission is to provide a quality based solution over a multi-channel platform and build long term relationships with our national & international clients.

We provide our clients with dedicated and shared agent support on 24 by 7 basis. Our Multichannel customer support includes telephone, e-mail, text, social media & webchat services. To complement our core business we also offer market research and database management services.

Services

Areas of Expertise

Dedicated Agent Support

Arema Connect becomes a division within your company. All our agents would be fully trained on all aspects of your business including products, company ethos, processes, procedures and CRM systems. Your dedicated team will be able to offer a first call resolution service over a multi-channel platform.

Shared Agent Support

Arema Connect offers our clients a shared agent support service on a bespoke level. This service caters for businesses with relatively small call volumes and a streamlined service requirement. Our frontline team will capture and escalate all interactions and perform your typical receptionist duties.

Shared Agents With Dedicated Support

We have developed an approach whereby we match clients by transaction volumes and complexity of service level. We have a shared pool of agents assigned to specific accounts who have been fully trained and brief on your business. This service is aimed at businesses who’s processes and procedures warrant a dedicated agent support but either the volume of work or budget doesn’t justify having dedicated agent support. Arema Connect will allocate a team of frontline agents who can deliver your CRM requirements over a shared platform and have the knowledge base to deliver a first call resolution basis.

Arema Connect divides its team into groups according to their areas of expertise and clients requirements. This approach allows us to provide tailor made services and scalable solutions.

Our teams are delivering frontline support for our clients in the areas of sales support, customer support/ information lines, administration work, payment processing, ticket allocations, after salessupport, after hours emergency support or 24 by 7 support.

Our expertise is across all channels including telephone, e-mail and live chat.

Quality Accreditation

ISO 9001 Awarding body NSAI

Excellence Through People Awarding body NSAI

Highly Commended Best Growing Call Centre by CCMA in 2014