Arise designs and delivers award-winning Customer and Technical Support services on behalf of clients operating in complex technical and regulatory environments.
With a 20-year track record of setting up and running complex services across a range of sectors, we are trusted by clients to represent their brand. Arise is led by founding Managing Director, Joe Cahalane, a recognised thought leader in the sector.
Based in Limerick which is Ireland’s third-largest city with a population of 100,000, rising to over 450,000 within a 60-minute radius of the city. We are 2 hours drive from Dublin, over 1 hour from Cork and 26 minutes from Shannon International Airport (in County Clare) which serves 60 North American cities. We operate 365 days a year and handle over 1.5m customer contacts annually. We have the ability to flex and scale our support offering to meet client requirements and growth. We can also deliver multilingual support on behalf of clients and are currently providing Europe-wide support for a US-based company which needed to establish a Customer Service presence in Europe to serve customers in their own language.
At Arise, we are passionate about using data to drive real business improvements. In this regard, we take a highly proactive approach and our data insights team constantly measures and reviews data from across client operations to identify pain points, potential issues and areas for improvement. We believe in solving problems before they create business impacts for our clients.
Services
Areas of Expertise
Our people are passionate about delivering data-driven insights and process improvements in order to provide the best service experience to our clients’ customers.
Our expertise comes from our background in delivering Technical Support in complex technical and regulatory environments and we pride ourselves on being able to deliver expert first, second- and third-line support, and award-winning Customer Support across phone, email, chat and other digital channels.
Arise has extensive experience of running Customer Service operations in highly-regulated environments where strict adherence to compliance rules is paramount. What Arise brings to each Client is a proven track-record in flexible service delivery and an ability to deliver a great service experience to our clients’ customers while adhering to stringent regulatory and compliance rules. This is our “BAU”.
At Arise, we pride ourselves on our flexibility. It is central to everything we do. We are used to working in fast-paced environments where change is a constant. Our ability to remain flexible while meeting the expectations and requirements of both customers and regulators has led to a number of our clients regarding their relationships with Arise as true partnerships. This is something of which we are extremely proud.
Quality Accreditation
In 2019, Arise was shortlisted for Outsource Partner of the Year at the Contact Centre Management Association (CCMA) Awards. We previously won the award in 2017.
For the past 4 years, Arise has won Best Technical Support at the Switcher Awards, an industry event set up to recognise excellence among service providers. This is a true testament to the quality of our people.
Arise is ISO 27001, ISO 9001:2015 and IS EN 15838 certified.
