Meet the members

of our group

Arise is one of Ireland’s longest established business process outsourcing companies. Independent and Irish owned, with its headquarters in the Raheen Business Park, Limerick, Arise was established in 1999 initially providing repair and support services to AST, Samsung and running test labs for Dell Manufacturing in both Limerick , and in the US. Since 2010 Arise have concentrated its Irish operation on providing technical support, customer care and business process outsourcing. During this period Arise in Ireland has being at the core of improving NPS and customer satisfaction metrics for new customers to bring about results that are well ahead of industry benchmarks.

The company’s back ground in the manufacturing industry is unique and has served Arise well working together to develop sustainable smart, lean and flexible solutions with our customers, leveraging data insights to drive improvement.

Arise has grown exponentially to 160 agents and continues to grow.

Services

Areas of Expertise

Arise are currently handling well in excess of 1 million contacts per annum and provide outsource services in a multilingual offering, including Customer Care Support, Back Office Administration support, outbound services, Technical support, design and development of Customised Customer Management systems and Data Analytics Tools. Arise provide an experienced dedicated team fully focused on achieving the key success factors of every client in both business to consumer and business to business markets.

Arise have a customer centric approach to delivering effective and innovative solutions. Providing a range of inbound and outbound communication services, means our clients can communicate with their customers using the channels that best suit them. From the initial consultation, we work closely with our clients to understand their objectives and strategies then design a solution to best deliver using a range of multichannel technologies.

Arise has integrated lean thinking to drive process improvement into every facet of their daily business life. The ethos of improvement is very much the modus operandi for Arise, with staff at all levels demonstrating enthusiasm to doing things better. Arise fosters an open and supportive culture to developing highly skilled and motivated people, resulting in a high staff retention rates and an enthused workforce. Arise prides itself on having a robust structure for front line agents, supported by team leaders and specialist functions across analytics, client services, learning and quality. Arise has a structured and transparent process for staff development and career planning, encouraging individuals to take ownership for their professional and personal development.

Arise were praised in the Industry Awards for demonstrating significant service improvements and process enhancements, driven by clever adoption of technology, a strong focus on employee engagement and an unrelenting drive for continuous improvement. Arise were seen to boast “a relentless pursuit of service improvement, on creating an environment which encourages ongoing development, with a team that have made this operation the worthy winner of the accolade Best Technical Support Centre/Helpdesk for 2012”.

Arise work with the key industries of technology, telecommunications, consumer electronics, retail and e-commerce, government and public sector, for the Irish, European and North America markets.

Quality Accreditation

Winner of the Technical Support Call Centre of the Year Award (2012) from the Contact Centre Management Association (CCMA).

Highly Commended Award for “Outsource Partnership of the Year” (2011) from the Contact Centre Management Association Industry Awards.

Arise accreditaion