Meet the members

of our group

As a unique BPO company, we operate in the sweet spot between you and your customer. It’s where we add most value and feel most at home.

We focus on that crucial point of interaction where the right connection can make all the difference. Where commitments are made and promises delivered. Where awesomeness is inspired and the magic happens.

We offer a direct channel to European markets covering sales, service and back-office support. We know the languages, cultures, regulations and nuances of the markets we service. We work with our clients to represent their ethos to their European customers and to build their brands in these markets.

Interaction is a division of Cpl Resources plc, a public company quoted on the London and Dublin stock exchanges (ISIN: IE0007214426). The CPL group of companies is focused on people based businesses in Outsourcing, Recruitment, Staffing, Training and HR Consulting.

Services

Areas of Expertise

We provide BPO services to a wide range of industries, from banking and insurance to pharmaceuticals and technology.

Over 20 years in the BPO service industry has given us the intelligence we need to undertake any project. Our first love is in the multilingual space, particularly financial services and technology. We specialise in regulated activities such as banking, insurance and pharmaceuticals. We also have native speakers in all European languages, extensive customer and market knowledge, as well as cultural empathy.

We have a unique scale capability to deliver small, medium and large BPO service operations. Our BPO service resources can be located and subsequently relocated to suit our clients’ needs.

We have the latest generation of technology for telephone, web and other media. This allows for full integration with CRM and back office systems, which means you’re up to date with the latest trends in technology.

Quality Accreditation

Interaction holds ISO9001 accreditation for its banking services.

Interaction is regulated by the Central Bank of Ireland as an Insurance Intermediary.