Established in 1997 and now Ireland’s leading Business Process Management provider. We employ over 2,000 people in our operations in Cork and Dublin, as well as staff based on-site in client organisations in Dublin, Cork, Waterford, Kildare and Galway.
We provide high-quality solutions for Customer Engagement, Identity & Validation and Customer Management Consultancy to leading public and private sector organisations across regulated sectors.
Our focus is on designing services that deliver better outcomes for our clients and their customers. We work with trusted brands to provide a great customer experience and deliver long-term, transformational partnerships.
The customer is always at the centre of how we deliver service. We achieve this through a combination of great people, appropriate technologies and smart processes. This approach is aligned with our clients’ objectives to optimise value for money, offer flexible delivery models and provide a great customer experience.
Identity and Validation
Customer Management Consultancy
Regulated by the Central Bank of Ireland: We are an agency regulated by the Central Bank of Ireland for insurance/reinsurance
ISO 9001 Quality Management System: We are accredited to this standard since August 2013
ISO 27001: Information Security Management Certification achieved and maintained since June 2012
PCI DSS: We have the highest level of compliance – PCI Compliance Level 1 – which authorised us to process over six million credit card transactions annually
SAS 70: We achieved an exception free SAS 70 for Financial Reconciliation Processes
Registered Data Processor: Registered under the guidelines of the Data Protection Commissioner