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News & Events

Latest News & Events

What Customers expect from a Contact Centre

Understanding what your customers want and expect could be considered the first step in providing superior customer service. Customers are looking for a seamless experience and want their problems or queries to be resolved quickly and effectively. This blog will give you an insight into what customers expect when they phone into a contact centre.

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Irish Workers are the most productive in the world!

Looking to locate your business processes in Ireland? Are you looking for efficient, innovative and productive workers? If so, then Ireland is the ideal location for your business. According to a report from the Organisation for Economic Co-Operation and Development, Irish workers have now been officially ranked the most productive workers in the world! Irish workers

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5 key emerging technology trends which will transform business

Companies are adjusting to the new world order where people want things immediately, want brands to represent their personalities and want easier ways of communicating with large multinationals. Innovation and emerging technologies are both driving this change and enabling it. According to Accenture’s Technology Vision 2019 survey, 45% of businesses surveyed report the pace of innovation in

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Ireland BPO Capability

Ireland’s BPO Capability

Why choose Ireland? Ireland has been an established location for delivering Customer Service Excellence in Business Process Outsourcing and Customer Contact Outsourcing.Over the past number of years Ireland has established itself as a destination of choice for multinational companies. Many of the world’s global and recognised brands across a range of industry sectors already have

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Top Takeaways from ‘Future of Utilities’ event

Last week’s ‘Future of Utilities’ conference in London brought together leaders and senior Utilities professionals to discuss the challenges, opportunities and the future of today’s fast-changing Utilities landscape. In this blog post, Abtran Sales Director Brian O’Brien shares his top takeaways from this compelling event: 1. Focus on CX Today’s Customers have significantly higher service

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