There are a number of reasons to choose Ireland as a location to outsource. In the early 1990’s, international companies began to centralise their Customer Experience and support activities in Ireland. Over the past number of years, Ireland has established itself as an ideal destination for multinationals, and is now the European hub to over 1,000 leading multinational companies, including Apple, Google, Pfizer and Microsoft.
This blog explores some of the main reasons why Ireland is an excellent destination for businesses considering outsourcing to an Irish partner and the ingredients that make Ireland excel at customer service.
According to the IDA, Ireland is a stable and competitive country, with the fastest growing economy in the Eurozone. In fact, American companies are choosing Ireland because of its pro-business environment.
When it comes to finding a BPO partner, the Crios Group was founded to develop a brand to facilitate the promotion of the indigenous Irish BPO industry internationally. The Crios Group cluster is an innovative group of Customer Contact solution providers who have some of the world’s leading companies as clients. Click here to find out more about the Crios Group members.
For many decades, Ireland has been recognised globally as one of the key CX capitals of the world. The factors that enable Ireland to be recognised as a destination of choice for Business Processing Outsourcing are:
Ireland has always been regarded as a centre of excellence for education. Businesses who require a skilled, versatile, well trained and highly educated workforce are choosing to outsource to Irish Customer Contact Centres. According to the IDA, Ireland has one of the most educated workforces in the world. In fact, the share of 30-34 year olds in Ireland with a third level qualification is 56.3%, which stands in stark contrast compared to an EU average of 40.7%.
Ireland also has a workforce with multi-lingual capabilities, as Irish Contact Centres are serving customers across the globe. This global reach means that Customer Service Representatives need to be able to deliver a diverse range of languages to meet customers expectations.
For many decades, Ireland has been globally recognised as one of the key CX capitals of the world. This is primarily due to Irish organisations having a long track record of prioritising, investing and embracing leading edge technologies in the CX operation to drive efficiency. Ireland has strong research capabilities, with dedicated research institutes and centres of cellence in AI, Machine Learning and Analytics.
Ireland’s open and business friendly environment, ranks Ireland in the top 15 places to do business with. According to the IDA, Ireland’s strong and legal regulatory landscape makes the country an attractive and stable place to do business. On a practical level, Ireland’s geographic location makes Ireland a gateway to world markets, with strong ties to both Europe and the United States. Ireland is an ideal base location for organisations seeking to expand and explore opportunities in the wider European Market.
Ireland has been chosen by 9 of the 10 US technology companies, 8 of the 10 financial companies, the top 5 Global software companies, and 8 of the 10 Industrial Automation companies, illustrating that Ireland has a proven track record as a successful location for leading multinationals.
Source: Adapted from idaireland