Here is what we are doing and

learning today to take your customer

experience into the future

News and Events

IRELAND TOPS THE WORLD’S RANKING AS THE LEAST COMPLEX PLACE FOR BUSINESS COMPLIANCE

Once again,  Ireland inc.  gains a winning endorsement from the  global  business community  as to  the macro pro- business environment  created by the political, infrastructure, legal and employment culture. This culture  has been cultivated over  decades of understanding  by the wider business community of the realisation of Ireland’s  position in  Europe  ( an island!)  and the potential  if not outright need for  foreign direct investment to support any export  growth program.

BPO companies in Ireland and leaders in the BPO sectors have always been at the forefront of that thinking. We  recognise that every  engagement is a three legged stool, we most provide organisations  new to Europe  with:

Defined Value of service, in commercial  terms what is the RoI  and benefit.

Easy  mechanics to engage, grow and most importantly change ( as the plan evolves)

And critically the resource Skill and experience to add true impact  to the design and development of the customer experience.

If you are missing one or even have a short leg, the stool falls over. It’s for this reason that some outsource programs continue to struggle in newer markets.  It’s not just about the ready availability, youth and energy of the basic resource, there is a lot more to it than that….

To read more on the complexity  ranking click here  http://www.tmf-group.com/en/media-centre/press-releases/ireland-complexity-press-release