Once again, Ireland inc. gains a winning endorsement from the global business community as to the macro pro- business environment created by the political, infrastructure, legal and employment culture. This culture has been cultivated over decades of understanding by the wider business community of the realisation of Ireland’s position in Europe ( an island!) and the potential if not outright need for foreign direct investment to support any export growth program.
BPO companies in Ireland and leaders in the BPO sectors have always been at the forefront of that thinking. We recognise that every engagement is a three legged stool, we most provide organisations new to Europe with:
Defined Value of service, in commercial terms what is the RoI and benefit.
Easy mechanics to engage, grow and most importantly change ( as the plan evolves)
And critically the resource Skill and experience to add true impact to the design and development of the customer experience.
If you are missing one or even have a short leg, the stool falls over. It’s for this reason that some outsource programs continue to struggle in newer markets. It’s not just about the ready availability, youth and energy of the basic resource, there is a lot more to it than that….
To read more on the complexity ranking click here http://www.tmf-group.com/en/media-centre/press-releases/ireland-complexity-press-release