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News & Events

Latest News & Events

A Spotlight on Ireland’s World-Class Tech Centres

Irish companies are significantly benefiting from market-focused research and development carried out by a network of technology centres jointly sponsored by IDA Ireland and Enterprise Ireland. Ireland has a world-class ecosystem of multinational companies, cutting-edge start-up companies and technology centres. This eco-system is working together to solve real problems in many different sectors and industries.

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Ireland

Why Ireland is the ideal location for all your outsourcing needs!

Ireland is a giant in the world of customer contact centres. This blog explores some of the main reasons why Ireland is an excellent location to consider if you are planning to outsource your CX needs to an Irish partner! 1. Business friendly: With it’s open and accommodating business environment, Ireland ranks in the the

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Artificial Intelligence in the Contact Centre

Over the years, contact centres have been one of the first departments to implement new technologies. As customers demand shorter resolution times, contact centres have discovered that Artificial Intelligence not only improves productivity, but it also improves customer interactions. Therefore, the introduction of Artificial Intelligence could be considered the perfect addition to the contact centre.

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How GDPR is impacting the Customer Contact Industry

  The General Data Protection Regulation (GDPR) had an impact on all sectors and businesses sizes. The regulation was implemented on the 25th of May 2018 and has changed the way in which organisations operate. Each day, contact centres process and accumulate vast amounts of personal customer data. In fact, the contact centre could be

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The top 5 Outsourcing and CX events to watch in 2019

This year is an exciting one for the BPO & CX sectors with so many exciting events taking place all around the world. We’ve picked the top 5 events to attend in 2019 related to these sectors and summarized the speakers and topics below! Gartner Customer Experience & Technologies Summit 2019, London The Gartner CX

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