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News & Events

Latest News & Events

Artificial Intelligence in the Contact Centre

Over the years, contact centres have been one of the first departments to implement new technologies. As customers demand shorter resolution times, contact centres have discovered that Artificial Intelligence not only improves productivity, but it also improves customer interactions. Therefore, the introduction of Artificial Intelligence could be considered the perfect addition to the contact centre.


How GDPR is impacting the Customer Contact Industry

  The General Data Protection Regulation (GDPR) had an impact on all sectors and businesses sizes. The regulation was implemented on the 25th of May 2018 and has changed the way in which organisations operate. Each day, contact centres process and accumulate vast amounts of personal customer data. In fact, the contact centre could be


The top 5 Outsourcing and CX events to watch in 2019

This year is an exciting one for the BPO & CX sectors with so many exciting events taking place all around the world. We’ve picked the top 5 events to attend in 2019 related to these sectors and summarized the speakers and topics below! Gartner Customer Experience & Technologies Summit 2019, London The Gartner CX


Understanding What Customers Expect From a Contact Centre

Understanding what your customers want and expect could be considered the first step in providing superior customer service. Customers are looking for a seamless experience and want their problems or queries to be resolved quickly and effectively. This blog will give you an insight into what customers expect when they phone, email or instant message


Irish Workers are the most productive in the world!

Looking to locate your business processes in Ireland? Are you looking for efficient, innovative and productive workers? If so, then Ireland is the ideal location for your business. According to a report from the Organisation for Economic Co-Operation and Development, Irish workers have now been officially ranked the most productive workers in the world! Irish workers