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Latest News & Events

Mobile network iD signs up Eishtec for customer care New MVNO is set to launch later this summer, with an eye on 6% of mobile market

Mobile operator iD has signed up with Waterford based Eishtec to provide its customer service when IT launches in the coming weeks. The mobile firm, which is a mobile virtual network operator run by Dixons Carphone, is investing €30 million in its service and expects to create up to 50 jobs as it targets 6

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Psychology in telemarketing telesales

One of the key disciplines that facilitates the working of a call centre and everything included in this, is, without any doubt, an understanding of human behaviour and motivations. In this line of business, more than just understanding what the prospect needs, a professional must be able, to a certain degree, predict the behaviour and understand the “mechanics”

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The OSG 2015 conferral ceremony

The OSG 2015 conferral ceremony took place on the 30th April 2015 in the RDS. It was as in past years an opportunity to honour those who have been successful in their examinations and to recognise their individual, educational achievement.

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The future of Contact Centre

Free Whitepaper The speed of transformation in customer contact management is accelerating. Your customers use more devices and more channels to communicate than ever before. In this briefing One of our members look at recent developments in contact management and make some predictions about upcoming trends. We also describe the business case for outsourcing some or all of

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Outsource billing puzzle of the week

You are planning to outsource billing operations and you are in a good position. You have analysed all the activities and unit costs and you know that it currently costs €14.00 to issue each monthly bill to a customer.

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