News & Events
Latest News & Events
The future of Contact Centre
Free Whitepaper The speed of transformation in customer contact management is accelerating. Your customers use more devices and more channels to communicate than ever before. In this briefing One of our members look at recent developments in contact management and make some predictions about upcoming trends. We also describe the business case for outsourcing some or all of
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Outsource billing puzzle of the week
You are planning to outsource billing operations and you are in a good position. You have analysed all the activities and unit costs and you know that it currently costs €14.00 to issue each monthly bill to a customer.
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10 year client partnership
Foreign exchange specialist FEXCO held a celebratory event to mark its 10-year partnership with cashless payment specialist ConCardis. FEXCO and ConCardis formed the partnership in 2005 to provide Dynamic Currency Conversion (DCC) to ConCardis customers. A decade on, more than 10,000 ConCardis merchants in seven European countries now offer DCC as a direct result of the partnership. The
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