This year is an exciting one for the BPO & CX sectors with so many exciting events taking place all around the world. We’ve picked the top 5 events to attend in 2019 related to these sectors and summarized the speakers and topics below!
Gartner Customer Experience & Technologies Summit 2019, London
The Gartner CX & Technologies Summit takes place from 22nd – 23rd May 2019. Customer experience is an ever-evolving subject and one which affects everyone. This Summit will cover the key aspects of CX such as; understanding how to use AI to deliver a fantastic CX experience, unlocking the real value in your customer data and elevating CX through customer journey and monitoring.
Speakers at the event include; Brian Manusama (Research Director, Gartner), Penny Gillespie (VP Analyst, Gartner), Shalini Mitha (Global Head of Product Marketing, SAP) and Jeffrey Wartgow (Sr. Director Product Management, Oracle).
Customer Contact Week 2019, Las Vegas
CCW takes place from 24th – 28th of June 2019. CCW is the #1 conference and expo for CX, contact centre and customer care professionals. There will be over 2500 attendees, over 250 expert speakers, 12 hours of networking and 200 exhibitors and sponsors. This is a world renowned event and it will include speakers such as Earvin “Magic” Johnson, Tony Hsieh (Zappos), Sasha Chatani Lucas (Verizon Fios) and Lance Gruner (Mastercard).
The Crios Group will be attending this event and will be at stand no. 530. Come and see us to discuss your customer support needs and how we can help!
Deloitte Shared Services Conference 2019, Dublin
The Deloitte Shared Services Conference 2019 takes place from 10th – 11th of September. This year’s event takes place in Dublin, having took place in Prague in 2018. This event is widely recognised as the biggest and highest quality shared services conference in Europe. This event would be most relevant for leading CFOs, Financial Controllers, Global Business Service Leaders, Shared Services Heads, BPO Contract Managers, CIOs and HR Leaders.
Topics for discussion at the conference will include; Intelligent automation, talent and the future of work, customer experience/service cognitive design and operational effectiveness.
Outsourcing Summit & Expo 2019, London
Outsourcing Summit & Expo (OSX) 2019 will take place from 1st – 2nd of October. OSX is a conference, exhibition, workshop and meeting hub all rolled into one! Speakers will include; Dr Jacqui Taylor (CEO, FlyingBinary), Anthony Welfare (Innovation Strategy Director, Oracle), Rob McCargow (Director of AI, PwC) and Sally Eaves (CTO, Emergent Technology).
OSX provides a platform for industry leaders to hold discussions on understanding how changing technologies will affect how business is conducted in the Outsourcing sector.
The Digital Convergence Conference 2019, New York
This year’s Digital Convergence Conference will take place on September 10th in New York City. This year’s topics will include; creating a seamless digital experience, digital operations, blockchain and the implications of web based services.
Speakers at this year’s event will include Michael Hoffman (Innovation & Growth Strategy, BNY Mellon), Falguni Desai (Global Head of Strategy, Equities, Credit Suisse) and Sowmya Gottipati (VP Media Labs, NBCUniversal).