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News & Events

Latest News & Events

Crios Group member, Voxpro, to create 400 jobs in Cork, Ireland

Voxpro, which provides multilingual customer and technical support to international clients, is to take its workforce to more than 1,400 with the massive expansion in Cork.  Established by Dan and Linda Kiely 20 years ago, the company lists Google, Airbnb, Nest, Etsy, Stripe, Red Bubble and Weebly among its big global brands and its staff

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Criois group member Abtran agrees investment deal with Carlyle Cardinal

Private equity fund Carlyle Cardinal Ireland has made a significant an investment in Abtran, a provider of customer and business process management services.  The terms of the deal were not disclosed. However, it is understood to be the biggest investment by the fund in an Irish company to date.  Abtran’s existing management team, including chief executive

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Psychology in telemarketing telesales

One of the key disciplines that facilitates the working of a call centre and everything included in this, is, without any doubt, an understanding of human behaviour and motivations. In this line of business, more than just understanding what the prospect needs, a professional must be able, to a certain degree, predict the behaviour and understand the “mechanics”

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The OSG 2015 conferral ceremony

The OSG 2015 conferral ceremony took place on the 30th April 2015 in the RDS. It was as in past years an opportunity to honour those who have been successful in their examinations and to recognise their individual, educational achievement.

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The future of Contact Centre

Free Whitepaper The speed of transformation in customer contact management is accelerating. Your customers use more devices and more channels to communicate than ever before. In this briefing One of our members look at recent developments in contact management and make some predictions about upcoming trends. We also describe the business case for outsourcing some or all of

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