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Latest News & Events

The top 5 Outsourcing and CX events to watch in 2019

This year is an exciting one for the BPO & CX sectors with so many exciting events taking place all around the world. We’ve picked the top 5 events to attend in 2019 related to these sectors and summarized the speakers and topics below! Gartner Customer Experience & Technologies Summit 2019, London The Gartner CX

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Understanding What Customers Expect From a Contact Centre

Understanding what your customers want and expect could be considered the first step in providing superior customer service. Customers are looking for a seamless experience and want their problems or queries to be resolved quickly and effectively. This blog will give you an insight into what customers expect when they phone, email or instant message

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Crios Group member, Voxpro, to create 400 jobs in Cork, Ireland

Voxpro, which provides multilingual customer and technical support to international clients, is to take its workforce to more than 1,400 with the massive expansion in Cork.  Established by Dan and Linda Kiely 20 years ago, the company lists Google, Airbnb, Nest, Etsy, Stripe, Red Bubble and Weebly among its big global brands and its staff

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Criois group member Abtran agrees investment deal with Carlyle Cardinal

Private equity fund Carlyle Cardinal Ireland has made a significant an investment in Abtran, a provider of customer and business process management services.  The terms of the deal were not disclosed. However, it is understood to be the biggest investment by the fund in an Irish company to date.  Abtran’s existing management team, including chief executive

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Psychology in telemarketing telesales

One of the key disciplines that facilitates the working of a call centre and everything included in this, is, without any doubt, an understanding of human behaviour and motivations. In this line of business, more than just understanding what the prospect needs, a professional must be able, to a certain degree, predict the behaviour and understand the “mechanics”

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