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News & Events

Latest News & Events

Crios Group member, Voxpro, to create 400 jobs in Cork, Ireland

Voxpro, which provides multilingual customer and technical support to international clients, is to take its workforce to more than 1,400 with the massive expansion in Cork.  Established by Dan and Linda Kiely 20 years ago, the company lists Google, Airbnb, Nest, Etsy, Stripe, Red Bubble and Weebly among its big global brands and its staff


Criois group member Abtran agrees investment deal with Carlyle Cardinal

Private equity fund Carlyle Cardinal Ireland has made a significant an investment in Abtran, a provider of customer and business process management services.  The terms of the deal were not disclosed. However, it is understood to be the biggest investment by the fund in an Irish company to date.  Abtran’s existing management team, including chief executive


Eishtec expansion brings 200 jobs to Clonmel

Eishtec, the Waterford based customer service solution provider, is continuing its growth with the creation of 200 jobs in its new custom built centre in Clonmel, County Tipperary. The jobs will be created over the next six months.  Recruitment starts immediately.  Eishtec has been supported by the Department of Jobs through Enterprise Ireland. Eishtec started trading in May


Psychology in telemarketing telesales

One of the key disciplines that facilitates the working of a call centre and everything included in this, is, without any doubt, an understanding of human behaviour and motivations. In this line of business, more than just understanding what the prospect needs, a professional must be able, to a certain degree, predict the behaviour and understand the “mechanics”


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Outsource billing puzzle of the week

You are planning to outsource billing operations and you are in a good position. You have analysed all the activities and unit costs and you know that it currently costs €14.00 to issue each monthly bill to a customer.