Learn why Ireland was given the title ‘call centre capital of Europe’ in the 90s and has evolved in to a global leader in mixed media CX and BPO design and execution.MORE
This year is an exciting one for the BPO & CX sectors with so many exciting events taking place all around the world. We’ve picked the top 5 events to attend in 2019 related to these sectors and summarized the speakers and topics below! Gartner Customer Experience & Technologies Summit 2019, London The Gartner CX
Understanding what your customers want and expect could be considered the first step in providing superior customer service. Customers are looking for a seamless experience and want their problems or queries to be resolved quickly and effectively. This blog will give you an insight into what customers expect when they phone into a contact centre.
Looking to locate your business processes in Ireland? Are you looking for efficient, innovative and productive workers? If so, then Ireland is the ideal location for your business. According to a report from the Organisation for Economic Co-Operation and Development, Irish workers have now been officially ranked the most productive workers in the world! Irish workers