Learn why Ireland was given the title ‘call centre capital of Europe’ in the 90s and has evolved in to a global leader in mixed media CX and BPO design and execution.MORE
Understanding what your customers want and expect could be considered the first step in providing superior customer service. Customers are looking for a seamless experience and want their problems or queries to be resolved quickly and effectively. This blog will give you an insight into what customers expect when they phone into a contact centre.
Looking to locate your business processes in Ireland? Are you looking for efficient, innovative and productive workers? If so, then Ireland is the ideal location for your business. According to a report from the Organisation for Economic Co-Operation and Development, Irish workers have now been officially ranked the most productive workers in the world! Irish workers
Companies are adjusting to the new world order where people want things immediately, want brands to represent their personalities and want easier ways of communicating with large multinationals. Innovation and emerging technologies are both driving this change and enabling it. According to Accenture’s Technology Vision 2019 survey, 45% of businesses surveyed report the pace of innovation in