We are a group of high performance
Business Process Outsourcing companies
from Ireland that partner with world class
corporations to deliver unparalleled
service experiences.


Learn why Ireland was given the title ‘call centre capital  of Europe’  in the 90s  and has evolved in to a global leader  in mixed media CX and BPO design and execution.



Arema Connect

Latest Updates

20 May

The top 5 Outsourcing and CX events to watch in 2019

This year is an exciting one for the BPO & CX sectors with so many exciting events taking place all around the world. We’ve picked the top 5 events to attend in 2019 related to these sectors and summarized the speakers and topics below! Gartner Customer Experience & Technologies Summit 2019, London The Gartner CX

20 May

What Customers expect from a Contact Centre

Understanding what your customers want and expect could be considered the first step in providing superior customer service. Customers are looking for a seamless experience and want their problems or queries to be resolved quickly and effectively. This blog will give you an insight into what customers expect when they phone into a contact centre.

20 May

Irish Workers are the most productive in the world!

Looking to locate your business processes in Ireland? Are you looking for efficient, innovative and productive workers? If so, then Ireland is the ideal location for your business. According to a report from the Organisation for Economic Co-Operation and Development, Irish workers have now been officially ranked the most productive workers in the world! Irish workers