Learn why Ireland was given the title ‘call centre capital of Europe’ in the 90s and has evolved in to a global leader in mixed media CX and BPO design and execution.
MORELast week’s ‘Future of Utilities’ conference in London brought together leaders and senior Utilities professionals to discuss the challenges, opportunities and the future of today’s fast-changing Utilities landscape. In this blog post, Abtran Sales Director Brian O’Brien shares his top takeaways from this compelling event: 1. Focus on CX Today’s Customers have significantly higher service
Financial technology company FEXCO picked up a coveted accolade at the HR Champion Awards on Friday, 24th March. Hosted by BlackSquare at the Guinness Storehouse in Dublin, the awards recognised the success, innovation and business focus of HR teams in delivering the best strategies across a number of areas including; Employee Engagement, Corporate Social Responsibility,
Voxpro, the Cork-based outsourcing business which is currently seeking new investment, has committed to opening an office in the Philippines in the next financial quarter. It is understood that the company plans to employ 300 people at a centre of excellence in Manila, as it moves towards a structure which ensures it can meet the